Global Hospital is committed to protecting the personal details that we process when you engage with us.
This Privacy Notice explains why we may ask for your personal information and tells you what we will do with it.
We collect and use personal data to manage our relationships with customers, partners, healthcare providers, patients, and donors. This allows us to better understand how we can meet and exceed expectations of our services and products.
Please read this Privacy Notice carefully, along with our website terms and conditions and any other documents herein, to understand how we collect, use, and store your personal information.
The Privacy Notice tells you:
By providing us with personal information, you consent to its collection and use as set out in this Privacy Notice. We aim to be clear, transparent and to use your information in a way that you would reasonably expect us to. We may update this Privacy Notice from time to time, so please check it regularly.
If you have any questions about this Privacy Notice or our website cookies, please contact our Data Protection Officer by email or by post using the address below.
1. Who we are
Global Hospital is a subsidiary of Kids Operating Room, a charity that operates to provide safe surgery for children throughout the world. KidsOR is a registered Scottish charity (SC 048523). The principal office is Kids Operating Room: 107 George Street, Edinburgh, EH2 3ES.
2. Where do we collect information from?
We collect information in the following ways:
Information you give us
Information from Third Parties
Information we get from your use of our website and services
Information in the public domain
3. What information do we collect?
Depending on how you interact with us, the types of personal information that Global Hospital collects may include:
Where appropriate we may also ask your interests and motivation for engaging with Global Hospital, although we will never make this question mandatory, and only want to know the answer if you are comfortable providing us with that information. In some limited circumstances, the personal information that Global Hospital collects may include information that is considered 'sensitive data'. This may include personal information regarding racial or ethnic origins, political opinions, religious beliefs, health and also information concerning criminal offenses. Where this information is collected we will tell you so you know why it is needed. If you are under 13 you should ask permission of a parent or guardian before sending personal or sensitive information to anyone online.
4. What might we do with your information?
We will mainly use your information to:
We use tracking tools to improve the effectiveness of our communications with you, including tracking whether you open emails we send you and which links you click within a message. We may also use personal information to carry out due diligence in line with our Ethical Fundraising Policy, so that we are fundraising in accordance within the law and our internal policies and procedures.
5. Legal Basis for processing your information
Under the UK GDPR and the DPA, we must have a legal reason to collect, keep and use your data. We rely on the following legal basis for processing your data:
We process your personal data for our legitimate interests to allow us to run Global Hospital effectively and in pursuit of our objectives. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. We will always ensure that your personal data will not be used where our interests are overridden by the impact on you.
The following are some examples of instances where we process your data for our legitimate interest:
Profiling and analyzing information of our customers
You can opt out of your data being used for profiling and wealth screening techniques by contacting our Data Protection Officer.
6. How we update your information
We review records of our supporters and customers to ensure your data is as accurate as possible and always appreciate it if you let us know if your contact details change. Where possible we use publicly available sources to keep your records up to date for example, the Post Office’s National Change of Address database, or information provided to us by other organizations as described in Section 1. It is important that we keep your personal data as up to date as possible so that we can cross reference your information with the Mail and Telephone.
7. Who we share your information with
We are committed to protecting your data and therefore it will never be sold to external organizations and will only be disclosed to those acting as agents and data processors carrying out work on our behalf. Where we enter into a relationship with an external party, any such arrangements will be subject to a formal agreement between Kids Operating Room and that organization to protect the security of your data. These Parties may include:
8. How we keep your data safe
We aim to ensure that there are appropriate, physical, technical and managerial controls in place to protect any personal information you may provide to us, for example our online forms are always encrypted and our network is protected and monitored. Within our offices all our staff receive training on handling data securely. Where we use external companies to collect or process data on our behalf, we carry out comprehensive checks on them before we work with them and ensure that contracts are in place that set out our expectations and requirements. We may need to transfer your personal data outside of the European Economic Area (EEA) to allow them to perform services on our behalf (for example invitation or participation in an event outside of the EEA in support of Kids Operating Room). In doing so your data may be stored or processed outside of the EEA. Where this happens, we will endeavour to ensure that your data is being processed in accordance with the appropriate security requirements in line with our legal responsibilities, and by submitting your details in such circumstances you agree to this transfer.
Despite all of our precautions no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we will always strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
9. How long we store your data for
We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us, we won’t keep any information that we don’t need.
10. Changes to this Notice
Any changes to this Notice will be notified by displaying the word 'NEW' next to the 'Privacy Notice' link on our Site at least 30 days before putting such changes into effect. This Privacy Notice was last updated in February 2024.
11. Your Right
Your rights in respect of the personal information we hold about you are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting our Data Protection Officer by writing to; Kids Operating Room, 107 George Street, Edinburgh, EH2 3ES or by email. You can also make a complaint to the Information Commissioner's Office, https://ico.org.uk/.
Please note, some of these rights only apply in certain circumstances. If one of your rights does not apply, we will contact to tell you why.
12. Further information
The laws governing how your personal data can be used are:
You can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk to find out more or report a concern. The ICO is UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. We work with them to make sure that we collect, store, and use your information appropriately and not do anything you would not reasonable expect us to do with your data.
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